This cancellation, return, and refund policy (“Policy”), together with the Terms of Use, sets out the terms and conditions for cancellation, return, and refund of products listed and sold on blueandgreen.in and its mobile and tablet applications (“Blue and Green”). The products listed and sold on Blue and Green shall be referred to here in as “Products”.

1. APPLICABILITY OF POLICY

By using Blue and Green and/or initiating a request for the purchase of Product(s) on Blue and Green, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on Blue and Green. Please note that we may, from time to time, change the terms of the Policy that govern your terms of cancellation, return, or refund of an order for a Product bought on Blue and Green. Every time you wish to use Blue and Green, please check the Policy to ensure you understand the terms and conditions that apply at that time.

2. TERMS OF CANCELLATION

(a) You can cancel the order prior to the dispatch of the Product. The order cannot be canceled once the dispatch has been initiated.

(b) The request for cancellation of the order can be made by calling our customer care number, or any other method, as may be intimated to you from time to time.

(c) Upon receipt of the order cancellation request, your order will be canceled with immediate effect, and the refund process will be initiated within 48 hours of confirmation of cancellation.

3. TERMS OF RETURN AND REFUND

(a) You may initiate a return of products within 2 days of receiving the product and as per the terms stipulated. We would accept the request for the return of such Product, subject to the terms of this Policy.

(b) If you have received any Product that is eligible for return in terms of this Policy, we suggest you immediately register a request in this regard on Blue and Green.

We will, in our sole discretion, verify if:

(a) The defects and damages in the Products or the non-compliances claimed in such Products are acceptable to us, or

(b) Such defects, damages, or non-compliances are due to our default, and will, accordingly, post verification, accept or reject the request for return. For such verification, we may request you to send us images of the damaged or defective product received and/or allow our personnel to schedule a visit to assess the damage or defect in the Product. Further, to the assessment of the damage or the concern reported in the return request, Blue and Green may, in its sole discretion resolve the issue subject to the assessment report, in a manner as it may deem fit.

(c) Please be informed that when you opt to cancel or return the Products, upon our verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy will be processed within a period of 2-3 business days from the date of us verifying the defect or the non-compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by Blue and Green are fulfilled. The refund amount will be credited to the original payment mode you opted for. You acknowledge that after initiation of the refund, it may take additional time for your refund to reflect in your account, mostly about 7-10 business days, which is subject to your financial institution or payment solution provider’s terms and conditions.

(d) Please be informed that for Products for which you had opted for ‘Cash on Delivery’ as a payment option, you will receive refunds in your bank account (as per the bank account details provided by you to us).

(e) The amount claimed as a refund will be refunded to you within 15 working days, depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.

CUSTOMER SUPPORT TEAM

For any feedback, concern, or query, you may please reach out to us at the below contact details:

Write to us at: support@blueandgreen.in

Call us at: +91 98411 50046